Payment Policy

 

Payment Policy

 

Last Updated: March 6, 2026

At Coollly, we are committed to providing a secure and reliable payment experience for our customers. This Payment Policy explains how payments are processed on our website.

 

Accepted Payment Methods

All payments on our website are securely processed through Flutterwave, a trusted global payment technology company.

Through Flutterwave, we accept:

  • Major Debit Cards

  • Credit Cards

  • Bank Transfers (where available)

  • Other supported payment methods depending on your region

All payment transactions are securely processed through encrypted payment gateways. Coollly does not store or retain full payment card details.

 

Payment Authorization

When you place an order on our website, your payment method will be charged at the time of purchase. After successful payment, you will receive an order confirmation email containing the details of your purchase.

 

Currency

Unless otherwise stated, all product prices on our website are displayed in United States Dollars (USD). Your bank or payment provider may apply currency conversion fees if your account operates in a different currency.

 

Payment Security

We prioritize the security of all transactions made on our website. Payments are processed through Flutterwave, which uses industry-standard encryption and complies with international payment security standards to protect your financial information.


 

Fraud Prevention

To protect our customers and prevent fraudulent transactions, certain orders may be subject to verification checks. In some cases, we may request additional information to verify the transaction before processing the order.

 

Failed Transactions

If your payment is declined or fails to process, please ensure that:

  • Your card details are correct

  • Your bank has authorized the transaction

  • Sufficient funds are available in your account

If problems persist, please contact your bank or payment provider.

 

Contact

If you experience any issues while making a payment or have questions regarding billing, please contact us:

Email: contact@coollly.com