Terms of service

Terms and Conditions

Last Updated: March 6, 2026

OVERVIEW

Welcome to Coollly. The terms “we”, “us”, and “our” refer to Coollly. We operate this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”).

By accessing our website or purchasing from us, you agree to be bound by these Terms and Conditions (“Terms”), as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to all the Terms stated here, you may not access the website or use any of our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT RESPONSIBILITY

By using this website, you confirm that:

- You are at least 18 years old or have permission from a parent/guardian  
- You have the legal capacity to enter into binding agreements  
- All information you provide is accurate, current, and complete  

You are responsible for maintaining the confidentiality of your account and any activities that occur under it. We are not liable for any loss resulting from unauthorized access to your account.

SECTION 2 – PRODUCTS & USE

Coollly sells physical consumer products, including portable air cooling devices and related accessories.

All products are intended for personal, non-commercial use unless otherwise stated.

You agree not to:

- Use products for illegal or unauthorized purposes  
- Modify, resell, or misuse products in a way that violates applicable laws  
- Use products in a manner inconsistent with provided instructions  

We reserve the right to limit or cancel orders that appear to be placed by resellers, distributors, or fraudulent parties.

SECTION 3 – ORDERS, PRICING & PAYMENTS

By placing an order, you are making an offer to purchase a product subject to these Terms.

We reserve the right to:

- Refuse or cancel any order at our discretion  
- Limit quantities purchased per person, household, or order  
- Cancel orders if fraud or unauthorized activity is suspected  

Prices are subject to change at any time without notice. All payments must be completed before an order is processed.

Payment information is handled securely through third-party payment providers. We do not store your full payment details.

SECTION 4 – SHIPPING & DELIVERY

Orders are processed within 1–3 business days.

Estimated delivery time is 5–18 business days depending on your location.

Delivery times are estimates and not guarantees. Delays may occur due to:

- Customs processing  
- Shipping carrier delays  
- Weather or unforeseen circumstances  

Customers are responsible for providing accurate shipping details. We are not liable for delays or losses resulting from incorrect address information.

SECTION 5 – RETURNS & REFUNDS

All returns and refunds are governed by our Return & Refund Policy.

By making a purchase, you agree to the terms outlined in that policy, including eligibility requirements, timelines, and conditions.

We reserve the right to deny refund requests that do not meet our policy criteria.

SECTION 6 – PRODUCT INFORMATION & DISCLAIMER

We strive to ensure that all product descriptions, images, and specifications are accurate and up to date.

However:

- Product colors may vary slightly due to screen differences  
- Performance may vary depending on environment and usage  
- Minor variations in design or packaging may occur  

We do not guarantee that all product descriptions are free from errors, and we reserve the right to correct any inaccuracies at any time.

SECTION 7 – USER CONDUCT

You agree not to use our website or Services:

- For any unlawful or fraudulent purpose  
- To violate any applicable laws or regulations  
- To infringe upon our intellectual property rights  
- To upload or transmit harmful code, viruses, or malware  
- To attempt to gain unauthorized access to our systems  

Violation of these rules may result in termination of access and possible legal action.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website—including text, graphics, logos, images, product designs, and branding—is the property of Coollly or its licensors.

This content is protected by copyright, trademark, and other applicable laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

SECTION 9 – THIRD-PARTY SERVICES

Our website may include links or integrations with third-party services.

We are not responsible for:

- The content or accuracy of third-party websites  
- Their privacy practices or policies  
- Any transactions or interactions you have with them  

Your use of third-party services is at your own risk.

SECTION 10 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.

We do not guarantee that:

- The website will be uninterrupted or error-free  
- The website will be free from viruses or harmful components  
- Products will meet every individual expectation  

Your use of our website and products is at your own risk.

SECTION 11 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Coollly shall not be liable for:

- Any indirect, incidental, or consequential damages  
- Loss of profits, data, or business opportunities  
- Delays or failures caused by circumstances beyond our control  

Our total liability shall not exceed the amount paid for the product in question.

SECTION 12 – INDEMNIFICATION

You agree to indemnify and hold harmless Coollly, its owners, employees, and affiliates from any claims, damages, or expenses arising from:

- Your misuse of the website or products  
- Your violation of these Terms  
- Your violation of any laws or third-party rights  

SECTION 13 – TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time if you violate these Terms.

Termination does not affect any rights or obligations incurred prior to termination.

SECTION 14 – GOVERNING LAW

These Terms shall be governed and interpreted in accordance with the laws of Nigeria.

Any disputes arising from the use of our Services shall be subject to the jurisdiction of Nigerian courts.

SECTION 15 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Changes will take effect immediately upon being posted on this page. Continued use of the website constitutes acceptance of those changes.

SECTION 16 – CONTACT INFORMATION

If you have any questions about these Terms and Conditions, you may contact us:

Email: contact@coollly.com

Coollly  
No.18 Wassan Yari Street  
Romi New Extension  
Kaduna, Kaduna 800347  
Nigeria  

Phone: +2349014878169