Refund policy

Return & Refund Policy

Last Updated: March 6, 2026


At Coollly, we strive to provide high-quality products and want our customers to have a positive experience with every purchase.

This Return & Refund Policy applies to all physical products purchased from our store.

 

Physical Product Policy

All products sold on our store are physical items and will be shipped to the address provided at checkout.

If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.

 

Return Eligibility

You may be eligible for a return or refund if:

  • The item was damaged during shipping

  • You received the wrong item

  • The item is defective or not functioning as intended

To qualify for a return:

  • The request must be made within 14 days of delivery

  • The item must be unused and in its original condition and packaging

 

Return Process

To initiate a return, please contact us at:

Email: contact@coollly.com

Include the following details:

  • Your order number

  • A description of the issue

  • Photo or video evidence (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

Important: Do not send any item back without contacting us first.

 

Refund Eligibility

Refunds may be approved in the following situations:

  • You were charged incorrectly

  • You received a defective or damaged product

  • You received the wrong item

If your return is approved, the item may need to be returned before a refund is issued.

 

Refund Processing

Approved refunds will typically be processed within 5–10 business days to your original payment method.

Please note that additional processing time may be required by your bank or payment provider.

 

Shipping Costs

  • Customers may be responsible for return shipping costs unless the issue was caused by our error (e.g., wrong or defective item).


Non-Returnable Situations

We do not accept returns or offer refunds in the following cases:

 

  • The item has been used or damaged by the customer

  • The return request is made after the allowed timeframe

  • The issue does not fall under eligible conditions


Contact

If you have any questions about this Return & Refund Policy or need assistance with your order, please contact us:

Coollly

Email: contact@coollly.com