Shipping Policy

Shipping & Delivery Policy

Last Updated: March 6, 2026

At Coollly, we are committed to delivering your order in a timely and reliable manner. This Shipping & Delivery Policy explains how we process and ship orders placed on our store.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, it will be prepared for shipment.

Shipping Time

Estimated delivery time is 5–18 business days, depending on your location.

Please note that delivery times may vary due to factors such as customs processing, carrier delays, or high demand periods.

Shipping Fees

Shipping fees are calculated at checkout. In some cases, we may offer free shipping promotions.

Tracking Information

Once your order has been shipped, you will receive an email with your tracking information. Please allow a few days for tracking updates to appear.

Incorrect Address

Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Delays

While we aim to deliver within the estimated timeframe, we are not responsible for delays caused by:

- Shipping carriers
- Customs clearance processes
- Weather conditions or unforeseen circumstances

Lost or Stolen Packages

If your package is lost or marked as delivered but not received, please contact us at contact@coollly.com and we will assist you in resolving the issue.

Support

For any questions related to shipping or delivery, please contact us:

Email: contact@coollly.com

We typically respond within 24–48 hours.

Policy Updates

Coollly reserves the right to update or modify this Shipping & Delivery Policy at any time to reflect changes in our operations or legal requirements.