Track Your Order

We know you’re excited to receive your order and we’re here to make tracking simple and transparent.

📦 How to Track Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking number.

To track your package:

1. Locate your shipping confirmation email

2. Click the tracking link provided

3. View real-time updates from the carrier

Please allow 24–72 hours for tracking information to update after receiving your email.

⏳ Processing & Delivery Time

• Processing Time: 1–3 business days

• Estimated Delivery: 6–16 business days

Delivery times may vary depending on your location and carrier conditions.

❓ Tracking Not Updating?

If your tracking number is not showing updates:

• It may still be in transit between facilities

• The carrier may not have scanned it yet

• Please allow up to 72 hours for tracking activation

If your order has not arrived within 20 business days, please contact us.

📩 Need Help?

If you have any questions about your shipment, our support team is happy to assist.

Email us at: contact@coollly.com

Please include your order number for faster assistance.

We appreciate your patience and thank you for choosing Coollly.

Better air is on its way. 🌬️